These Terms & Conditions govern the use of the DraftCleaners website and our professional cleaning services across Australia. By accessing our website or making a booking with DraftCleaners, you agree to comply with the terms outlined below.
All bookings must be made through our official website, phone line, or approved partners. Once a booking request is submitted, a confirmation notice will be sent via email or SMS. DraftCleaners reserves the right to accept or decline any booking based on availability or service location.
Our cleaning services are delivered as per the selected package and agreed checklist. Any additional work outside the standard scope may incur extra charges and must be requested prior to service delivery.
Customers must provide accurate property access details, ensure electricity and water supply are available, and remove personal belongings or hazardous materials prior to the cleaning appointment.
All service prices are quoted based on property size, condition, and service type. DraftCleaners reserves the right to adjust pricing if property conditions differ significantly from the initial description. Payments must be completed through our approved payment methods.
Customers may cancel or reschedule appointments by providing a minimum notice period as stated in the booking confirmation. Late cancellations or last-minute schedule changes may result in a service fee.
DraftCleaners aims to deliver quality cleaning services with a visible result-based outcome. If any area is missed according to the agreed checklist, customers must report it within 24 hours for a free touch-up service.
While our cleaning professionals handle all property areas with care, DraftCleaners is not liable for any pre-existing damage, loose fixtures, or items not securely installed. Valuables should be safely stored before service.
Our team follows industry-standard cleaning protocols and may refuse service if conditions are unsafe, unsanitary, or hazardous. We use eco-friendly products whenever possible to maintain a safe environment.
All content, materials, and branding on the DraftCleaners website are the intellectual property of DraftCleaners. Users may not copy, republish, or distribute website content without permission.
DraftCleaners reserves the right to update these Terms & Conditions at any time to align with legal requirements or service improvements. Continued use of our website or services after updates implies acceptance of the revised terms.
For any clarification regarding these Terms & Conditions, you may reach out to our support team via our official contact channels.
By proceeding with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.